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Frequently Asked Questions:

These are questions we have been asked by clients or family members, primarily about residential services.

Q: How are your your staff screened?

A : Our staff are screened in a variety of ways. We require a BCI or FBI check (if they have lived in Ohio for less than 5 years, a driver's abstract, a physical exam, a drug screen,  high school diploma or GED, and at least two years of experience just to start.

Q: What kind of training do you require for your staff?

A: Our staff are trained in First Aid/CPR, Medication Administration Certifications I and II, DODD 8 hour provider training, staff mentor training  and Adult Day Services training (for day services), individual specific training, universal precautions, emergency evacuations and weather, vehicle safety, behavior management and prevention training, and specific Unity Care Group policies and procedures training as well as ongoing seminars and training that will be most beneficial to our staff and participants over time.

Q:How are staff selected for specific homes/individuals?

A: We choose staff based on the needs and the preferences of the individual and their families.

Q: Do you send a strangers in to work with new clients? 

A: Never. A staff you are familiar with will bring a potential new staff to meet you first, provide them with training on how best to assist you, and then you decide if that will be a good fit for you.

Q: What if my staff cannot come in but I still need help?

A: We will provide a backup staff person for you as soon as we are made aware you need someone.

Still have questions? Call or email us!

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